FAQ's
Welcome to the Ember & Elm FAQ page!
We’ve compiled answers to common questions to make your shopping experience seamless. If you have additional questions, feel free to contact us at tderziotis@yahoo.com.
Orders and Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 5–7 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your shipment’s progress.
Q: Do you offer international shipping?
A: At this time, we ship within [your shipping region]. We’re working to expand our shipping options soon!
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items in their original condition. For more details, check out our Return Policy page.
Q: How do I start a return?
A: Email us at tderziotis@yahoo.com with your order number and details about the item you’d like to return. We’ll guide you through the process.
Q: Can I exchange an item?
A: Yes, exchanges are available for eligible items. Contact us, and we’ll assist with the exchange process.
Products and Care
Q: Are your products made with natural materials?
A: Yes, we prioritize quality and sustainability by using natural and eco-friendly materials wherever possible.
Q: How do I use the wax melts?
A: Place a wax melt in a wax warmer, turn it on, and let the fragrance fill your space. Be sure to follow the instructions provided with your wax warmer.
Customization and Gift Options
Q: Do you offer gift wrapping?
A: Yes, we provide gift wrapping for a small additional fee. Simply select the option at checkout.
Q: Can I customize a spa box or car diffuser?
A: Absolutely! Email us at tderziotis@yahoo.com with your preferences, and we’ll create a personalized set for you.
Contact Us
Q: How can I contact you for further assistance?
A: You can reach us via email at tderziotis@yahoo.com, and we’ll respond within 1–2 business days.
Still have questions?
Don’t hesitate to get in touch—we’re here to help!
