Shipping policy

At Ember & Elm Home Decor, we strive to provide a smooth and timely delivery experience. Please review our shipping policy below to ensure your order is processed efficiently.

Processing Time:

• All orders are processed within 2-3 business days (excluding weekends and holidays).
• During peak seasons or special promotions, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.

Shipping Rates & Delivery Estimates:

• Shipping rates vary based on your location and the weight of the items purchased. Shipping costs will be calculated and displayed at checkout.
• Estimated delivery times:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days
  • Please note: Delivery times may vary depending on the carrier and destination.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

International Shipping:

• Currently, we ship within the United States. For international orders, please contact us at [insert customer service email] for special arrangements.

Shipping Restrictions:

• We do not ship to P.O. Boxes, APO/FPO addresses, or any restricted locations.
• Certain large or fragile items may have specific shipping terms, which will be indicated on the product page.

Damaged or Lost Packages:

• If your order arrives damaged, please contact us within 48 hours of receiving your shipment. Provide detailed photos of the damage, and we will assist in resolving the issue.
• If your package is lost in transit, we will work with the carrier to locate it or offer a replacement if necessary.

Contact Us: If you have any questions or need further assistance with your order, feel free to reach out to us at [insert customer service email]. We are here to help!